Tenant Services
Your Home, Our Shared Responsibility
As a tenant of our Edinburgh letting agency – Pure Property Management, we want to ensure you continue to receive the highest possible value for the rent you pay.
You moved into a high-quality, fully compliant home, and that standard of comfort, cleanliness, and safety should remain consistent throughout your entire tenancy.
We believe that happy tenants make happy homes. That’s why we encourage you to report maintenance issues as soon as they arise.
As a Pure Property Management tenant, you will receive:
- Rigorous and secure rental agreements
- online applications and electronic documents eliminating the need for in-person applications.
- tenancy screening through independent credit and reference check agency
- a comprehensive photographic inventory
- deposit management through Safe Deposits Scotland
Timely reporting of maintenance helps us resolve issues quickly and efficiently. From leaky taps to faulty heating, no issue is too small to bring to our attention.
A well-maintained property not only improves your day-to-day living experience but also protects your initial deposit—ensuring it is fully returned when your lease ends.
Take care of your home, and we’ll take care of everything else.
With Pure Property, it’s more than just a tenancy—it’s a partnership built on trust, care, and communication.
How do I end my tenancy?
What do I do in an emergency?
Tenant Services
Ending Your Tenancy
Not sure when or how to give notice? Check your Lease Agreement as your notice period will depend on the type of tenancy you are on. You should be on a Short Assured Tenancy (SAT) or if your lease started after December 2017, you’ll have a Orivate Residential Tenancy (PRT). Here’s what you need to know:
🗓️ Notice Period
Your lease will tell you how much notice to give—typically 28 to 60 days, depending on the type of tenancy.
🏡 Private Residential Tenancy (PRT)
You must give at least 28 days’ written notice, (plus an additional 2 days for administration, effectively 30 days) unless your landlord agrees to a shorter period. The notice must be in writing and include the address, all tenants names and the date you intend to leave.
All tenants on the lease must confirm. The 28-day notice starts from the date the last tenant sends written notice.
📃 Short Assured Tenancy (SAT)
Your lease may have a fixed term. If so, give written notice (usually 60 days) before the lease end date.
After the fixed term, your lease may roll month-to-month basis, but the 60 days still applies.
🔁 Want to leave before the end date?
Check your lease. If there’s no early exit clause, you may be liable for rent until the end of the fixed term.
🧾 When your landlord wants you to leave
Again, this depends if you have a SAT or PRT lease.
SAT:They must give you at least 2 months’ written notice. Legal notices such as a Notice to Quit, Section 33, or AT6 will apply.
PRT: If you’ve lived in the property for less than 6 months; 28 days notice. More than 6 months; 86 days notice.
With a PRT Lease, the landlord must have a valid reason to ask you to vacate the property. These reasons (Grounds) are found in your lease agreement.
📎 View official forms: scotland.gov.uk/tenant/info/forms
Tenant Services
What is considered an Emergency?
An emergency is something which is causing immediate damage to the property or something that is placing lives at risk of injury or worse.
There are a limited number of issues that can be classed as an emergency. These include a water leak which cannot be stopped using the stopcock, a gas leak or faulty gas appliance, or major damage caused by fire or flood. If you have young children or elderly persons under your care then loss of heating or hot water may also be classed as an emergency.
If the Tenant calls out a contractor outside of normal working hours, and it is not an emergency situation, the Tenant will be charged any additional costs incurred by the Landlord or Pure Property Management for the emergency call out.
Gas
If you smell gas you should not turn on or off any electrical switches and turn off the gas immediately at the supply by turning the handle so it is horizontal. You should evacuate the Property immediately and call Transco on 0800 111 999. To ensure your safety please ensure that when you first move into the Property you should familiarize yourself with the location of the gas shut off valve.
Electricity
If you have any problems with the supply of the electricity coming into the Property, call your electricity provider immediately.
Water
If you have any problems with the supply of the water coming into the Property, call Scottish Water on 0845 600 8855. If there is a leak in the Property, you should first turn off the water at the stopcock immediately.
To ensure your safety please ensure that when you first move into the Property you should familiarize yourself with the location of the main water stopcock.
If a property above yours is leaking into your property and you cannot contact the occupier then call Edinburgh Council Emergencies on 0131 200 2000.
Fire
In the event of a fire in the Property, you must evacuate the Property immediately, call the emergency services on 999 and ask for the Fire Brigade. You can find more information on fire safety in your home on the Fire and Rescue Service website.
