Property Maintenance for Tenants: Fix It Yourself, Fast
Short how-to videos to help you sort common issues in minutes - before you need to raise a maintenance request.
Most maintenance call-outs are for things you can fix yourself in under five minutes. That’s why we’ve put together this library of property maintenance for tenants videos — a quick, clear “How To” guide covering the issues we’re asked about most, from a boiler that’s lost pressure to a flat with no power.
Browse the categories below, find the video that matches your issue, and follow along step by step. If it doesn’t solve the problem, or you’re not comfortable trying it yourself, just report it to us directly by clicking the Report Issue button above and we’ll take it from there.
When to call us Instead
If you’ve tried to rectify the issue yourself with the help of our videos or Google and it’s still not working; don’t worry!
Some things aren’t a DIY job — and trying to fix them yourself can make things worse or put you at risk. Get in touch with us straight away if you notice a gas smell, a water leak coming through a ceiling or wall, no heating during winter, or any electrical fault beyond a simple reset. When in doubt, don’t guess — report it and we’ll sort it quickly.
Why we built this page
Most call-outs we deal with aren’t emergencies — they’re small, everyday problems that take longer to report than they do to fix. A boiler that’s lost pressure, a fuse that’s tripped, a tap that won’t stop dripping: these are the issues that leave tenants without heating or hot water for longer than necessary, simply because nobody’s shown them the two-minute fix. This library of property maintenance for tenants videos exists to close that gap, so you can sort the small stuff yourself and save the wait for the things that actually need a professional.
What's yours to handle, and what's ours
Not every job falls on the same side of the fence, so here’s a rough guide to where the line usually sits:
Usually down to you
Always ours
Resetting a tripped fuse, re-pressurising the boiler, bleeding a radiator, unblocking a sink, changing lightbulbs and smoke alarm batteries, and day-to-day care like ventilation and preventing condensation.
Gas smells, leaks through ceilings or walls, no heating for vulnerable tenants, structural issues, and any electrical fault that goes beyond a simple reset.
Getting the most out of these videos
Each video runs a couple of minutes and walks through one issue step by step, so there’s no need to watch the whole library before you find what you need; just head to the category that matches your problem. If you try a fix and it doesn’t hold, that’s useful information too. It usually means the issue is bigger than it looks, and it’s time to report it rather than keep troubleshooting. Bookmark this page when you move in, so it’s there the next time something needs sorting.
A few reminders as the seasons change
Boiler pressure tends to drop more in colder months, so it’s worth checking the gauge at the start of winter. Good ventilation matters most when the heating’s on constantly and windows stay shut, so keep extractor fans running and trickle vents open to keep condensation and mould at bay. A little maintenance at the right time of year prevents most of the issues on this page from coming up at all.
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